Delete Your Account

To request deletion of your account, email us at [email protected] from the email address on your account (or include it in your message), with the subject “Delete my account.” No app reinstall or purchase is required to make this request. We may need to verify your identity before we act on it, to protect your account from unauthorized deletion.

When we process your request, we delete or de-identify the personal data tied to your account, including:

• your account profile — name, email address, and phone number (if provided);
• your login credentials (your password is only ever stored in hashed form);
• your role assignments and your membership in an organization or school;
• your notification preferences and any athletes you follow;
• your mobile device push-notification tokens; and
• your text-message consent record, except where we are required to retain proof of consent or opt-out for a limited period.

Some information is not personal to your account and is not removed when your account is deleted:

• Organization-owned competition data. If you are a coach, administrator, or scorer, the athletes, rosters, scores, standings, and awards you worked with belong to the organization, not to your personal account. Deleting your login does not delete that organization’s data. See Privacy Policy Sections 4 and 5.
• Records we must keep. We may retain certified competition and audit records, and limited information needed to comply with legal obligations, resolve disputes, and enforce our agreements. Residual copies may persist in secure backups for a limited period before they are overwritten.

Much of the athlete information in the Service concerns students who may be minors, and it is provided to us by organizations, schools, and coaches — not collected from athletes directly. If you are a parent, guardian, eligible student, or the athlete, and you want an athlete’s information reviewed, corrected, or deleted, contact the responsible organization, which controls that data. You may also contact us at [email protected] and we will support the organization in responding to the request.

You do not have to delete your entire account to remove specific data. Without closing your account, you can:

• opt out of text-message alerts at any time by replying STOP (or as instructed in the message), which stops the messages and ends that use of your phone number;
• disable push notifications in your device settings, which stops delivery to that device;
• stop following an athlete to remove that follow relationship; and
• update or correct your profile information from your account.

You can also email us at [email protected] to request deletion or correction of specific personal data without deleting your account. As with a full deletion, we may verify your identity first, and some records may be retained as described in Section 3.

We aim to action verified deletion requests within 30 days. Data held in secure backups is purged on our normal backup rotation, within a limited period after the request is processed.

For any question about deleting your account or your data, contact TrapCloud at [email protected].